Frequently Asked Questions
Everything you need to know about your gear and your stay.
What is the standard shipping time for sports equipment?
We offer standard ground shipping which typically takes 3-5 business days. Express 2-day shipping is available for most apparel and smaller gear items.
Can I return used sporting goods?
To ensure the safety and quality of our products, we only accept returns on unused items in their original packaging within 30 days of purchase. Defective items are covered under our limited warranty.
Do you offer international shipping for golf and ski gear?
Yes, Crystal Springs Resort ships to over 50 countries. International shipping rates and delivery times vary based on the destination and the weight of the equipment.
How do I determine the correct size for my equipment?
Each product page includes a detailed sizing chart. For personalized assistance with golf clubs or ski boots, you can contact our pro-shop experts via the live chat feature.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for high-performance equipment.
Are your products covered by a warranty?
Yes, all premium sports equipment sold through our store comes with a manufacturer's warranty. Crystal Springs Resort also provides an additional 6-month satisfaction guarantee on select brands.